After
registering, I login and get a thin box with nothing in it. What
happened? Why can I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was select. To fix this, login and
click the
add/remove a county
link in the upper
right hand corner of the page. After selecting the billing plans, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
EDIT MY LIST OF COUNTIES
How can
I get access to a county that is not included in my list of counties?
- Login to
records.MatagordaCountyAbstract.com.
- Click the
add/remove
a county
link in the upper
right hand corner of the page which displays the page where the
billing plans for all of our counties are listed.
- After selecting a billing plan for the counties you wish to
search, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
MatagordaCountyAbstract.com images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. With Windows 2000/NT/98, Imaging for Windows is the
default TIFF image viewer and works well with
MatagordaCountyAbstract.com
images. With Windows XP, the Windows Picture and Fax Viewer is
the default viewer and also works well. Some programs, upon
installation, replace the above programs as the default TIFF
image viewer, even though they may not be able to view that type
of image. These programs include Quicktime for Windows. Please
refer to our
Image Viewing Help Page for
more information.
Are there any
hot keys available with MatagordaCountyAbstract.com?
The normal Windows hot keys are applicable. Also, on the Search
Criteria screen, ALT-S with select the SEARCH button.
How often is
the database updated?
It is normally undated
at least once a week.
How can I change
my credit card information?
-
Login to
records.MatagordaCountyAbstract.com.
-
Select
the
account update (credit
card/password) link in the upper right.
-
Go to
the Credit Card Information section and enter
your new Credit card information.
-
Be sure
to enter your credit card security Code in the box
provided.
-
Scroll
to the bottom and click
UPDATE
YOUR CREDIT CARD
How can I change my password?
-
Login to
MatagordaCountyAbstract.com.
-
Select the
account update (credit
card/password) link in the upper right.
-
Enter your new
password in the box provided. Note the requirements to
the right. As you meet the various requirements, they will
turn green to notify you that you have met that requirement.
-
Retype your new
password in the box provided.
-
Once all the
requirements are met, the
UPDATE PASSWORD
button will turn green. Click the button to save your new password.
How can I change my e-mail address?
-
Login to
MatagordaCountyAbstract.com.
-
Select the
account update (credit
card/password) link in the upper right.
-
Go to the
Personal Information section and enter your new
e-mail address in the box provided.
-
Click the
UPDATE
PERSONAL INFORMATION
button.
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How can I
review my outstanding charges?
After logging in, you will find a
Review Current
Bill link
in the upper right hand corner of most
MatagordaCountyAbstract.com pages.
Click that and then select
Detail Invoice
or Summary
Invoice
to view the charges that are outstanding.
When does my
credit card get charged for outstanding charges?
For standard rate plans where you pay for the searches you
perform, billing occurs on or near the end of the month in which
the charges we incurred. For subscription plans, billing occurs
at the start of the month or on or near the day of the first
transaction for the month.
Will I receive
a record of charges incurred?
Yes. When your credit card is billed, an e-mail is delivered to
the e-mail address that you entered when you registered. This
includes detail information of your charges.
Can I change
this e-mail address or other account information?
Yes. After logging in, you will find a
account update (credit
card/password)
link in the upper right hand corner of most
MatagordaCountyAbstract.com
pages. This takes you to a form where you can change your account
information including your e-mail address, credit card number,
etc.
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